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Markus

Bug reporting integrated into Tribot

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Would this be a good or a bad idea? 

 

It could work like this: If the client stops a script because of an exception, or if the script stops itself because of an exception, it would send the log to the developer/scripter responsible. 

 

Or it could be a simple button in the menu, where it attaches all the relevant files and asks for input on what the user was doing etc. 

 

Then all bug reports would be in the correct format, with the correct info, to the correct person, and not posted randomly on the board, or posted without enough information, etc. 

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46 minutes ago, Markus said:

Would this be a good or a bad idea? 

 

It could work like this: If the client stops a script because of an exception, or if the script stops itself because of an exception, it would send the log to the developer/scripter responsible. 

 

Or it could be a simple button in the menu, where it attaches all the relevant files and asks for input on what the user was doing etc. 

 

Then all bug reports would be in the correct format, with the correct info, to the correct person, and not posted randomly on the board, or posted without enough information, etc. 

There would be to many "false reports" off "newbie users" such as " Script dont work pls fix" 

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1 hour ago, Markus said:

Would this be a good or a bad idea? 

Forcing bug reports to be posted to the forums adds a small barrier that makes it slightly annoying to ask for help with them. This is a good thing because usually the first thing people do when a bug occurs is to ask for help. Most of the time, if they spent an extra 5 minutes trying to fix it they realize it was user error and then end up fixing it themselves. Not only does this not bother Tribot support with small issues, but it also teaches people how to solve their own problems.

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4 hours ago, IceKontroI said:

Forcing bug reports to be posted to the forums adds a small barrier that makes it slightly annoying to ask for help with them. This is a good thing because usually the first thing people do when a bug occurs is to ask for help. Most of the time, if they spent an extra 5 minutes trying to fix it they realize it was user error and then end up fixing it themselves. Not only does this not bother Tribot support with small issues, but it also teaches people how to solve their own problems.

 

4 hours ago, auryzas242 said:

There would be to many "false reports" off "newbie users" such as " Script dont work pls fix" 

Doesn't matter if customers are "noobs". I think everyone deserves support even if it is a simple fix.

Having this system will definently keep alot of new botters, making it easier to learn instead of trying to figure stuff out themselfs and getting banned.

It's like selling ice cream from a van but not giving sprinkles unless they read a book.

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I like the idea but I have 2 concerns.

1. Many people don't add enough information to their bug reports, even when you tell them to follow a certain format. I usually need to ask follow up questions to get the real information from the person.

2. Most "bug" reports I get are users doing something wrong, and this may defer them from continuing to try and figure it out themselves because the "bug report" is so readily available.

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1 hour ago, zdogg said:

 It's like selling ice cream from a van but not giving sprinkles unless they read a book.

A more valid comparison would be selling computer hardware, but not giving customer support until the buyer has spent at least 10 minutes trying to figure the problem out himself.

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1 hour ago, IceKontroI said:

A more valid comparison would be selling computer hardware, but not giving customer support until the buyer has spent at least 10 minutes trying to figure the problem out himself.

Usually when customers buy an item it's best not to belittle them.

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38 minutes ago, zdogg said:

Usually when customers buy an item it's best not to belittle them.

Belittling them would be insulting them for not figuring it out on their own. The user is likely to fiddle with some settings or do some research on his own and if no solution is found, then they'll make a forum post. And obviously this isn't an ideal scenario when there are enough resources to serve everyone, but tribot isn't Amazon with 24/7 customer support. It would very quickly become overwhelmed. In an ideal scenario, yes, every little problem can be handled internally by a representative, but that simply isn't possible here.

This is of course not even mentioning how difficult it would be to generate, filter, and then sort all these automatic error reports. That's an entirely different logistics issue.

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3 hours ago, IceKontroI said:

Belittling them would be insulting them for not figuring it out on their own. The user is likely to fiddle with some settings or do some research on his own and if no solution is found, then they'll make a forum post. And obviously this isn't an ideal scenario when there are enough resources to serve everyone, but tribot isn't Amazon with 24/7 customer support. It would very quickly become overwhelmed. In an ideal scenario, yes, every little problem can be handled internally by a representative, but that simply isn't possible here.

This is of course not even mentioning how difficult it would be to generate, filter, and then sort all these automatic error reports. That's an entirely different logistics issue.

You're making out there is over 1000 users with 0 IQ.

Having quick support in general is a good idea.

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