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chachacha

jagex and gdpr

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When you log into the game, at least from what I remember many years ago. When you logged in, your IP address would be shown on the banner during the log in screen as the last IP Address. I don't know why you would think they don't know what it is to begin with. Almost, if not all websites/companies log your IP when you open a webpage or game AFAIK.

As @Adventure_Time said, you consented to allowing them to collect data when you created an account. Hence the reason why you get disclaimers on Cookies. Why do you think when you're on the likes of facebook you get advertisements based on what websites you've been on & or searched for.

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5 hours ago, Adventure_Time said:

They already tell you what data they collect. When you use their product you agree to allow them to collect the information they list in their terms of service.

This won't change that, because you're consenting to it. You're letting them gather/use that data.

Is there a resource online somewhere this information can be viewed? I've never seen this.

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3 hours ago, IceKontroI said:

Is there a resource online somewhere this information can be viewed? I've never seen this.

https://www.jagex.com/terms/privacy

The important piece from that:

3. What other information is collected and stored?

We use Cookies, collect and store IP-addresses, alphanumeric IDs and other unique identifiers in order to identify specific computers that access the Jagex Products. We identify and store the versions of Java and .NET (if any) on your computer along with your browser and operating system, and details of your device's hardware and software specifications.

For more information about Cookies, the information they collect and how to disable them, please visit our Cookies page.

We generate and store logs indicating usage of the Jagex Products such as activity in our games and public and private chat communications. This includes monitoring play patterns and anti-tamper checks which verify the correct internal operation of our software and are designed to spot abusive or inappropriate activities.

We may track your use of certain features and areas of the Jagex Products to help us improve them.

If our client software held on your computer fails, it sends an automatic error report to our server to help us fix it. This error report only includes information about the internal state of our own client software and which browser/java version it is running on. It does not include data from elsewhere on your system and so does not reveal Personally Identifiable Information to us.

We store 'save game' and 'game settings' information to enable us to provide a better games service in which your activities and achievements are remembered in the game, and we conduct polls to find better ways of serving the needs of our users.

 

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11 hours ago, Adventure_Time said:

3. What other information is collected and stored?

We use Cookies, collect and store IP-addresses, alphanumeric IDs and other unique identifiers in order to identify specific computers that access the Jagex Products. We identify and store the versions of Java and .NET (if any) on your computer along with your browser and operating system, and details of your device's hardware and software specifications.

For more information about Cookies, the information they collect and how to disable them, please visit our Cookies page.

We generate and store logs indicating usage of the Jagex Products such as activity in our games and public and private chat communications. This includes monitoring play patterns and anti-tamper checks which verify the correct internal operation of our software and are designed to spot abusive or inappropriate activities.

We may track your use of certain features and areas of the Jagex Products to help us improve them.

If our client software held on your computer fails, it sends an automatic error report to our server to help us fix it. This error report only includes information about the internal state of our own client software and which browser/java version it is running on. It does not include data from elsewhere on your system and so does not reveal Personally Identifiable Information to us.

We store 'save game' and 'game settings' information to enable us to provide a better games service in which your activities and achievements are remembered in the game, and we conduct polls to find better ways of serving the needs of our users.

That's pretty useful, can't believe I've not seen this before. @contemporary maybe it really was hardware linking the accounts together.

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Posted (edited)
1 hour ago, IceKontroI said:

That's pretty useful, can't believe I've not seen this before. @contemporary maybe it really was hardware linking the accounts together.

Some unique identifiers can't be hidden even by VMs, which means there's no easy way to circumvent this identification.

I'm sure they're not using hardware IDs to link accounts on a regular basis, otherwise everyone would routinely lose their whole farms. When/if they do, however, you'll get whacked no matter what.

Edited by contemporary

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On 21/03/2018 at 5:42 PM, contemporary said:

Some unique identifiers can't be hidden even by VMs, which means there's no easy way to circumvent this identification.

I'm sure they're not using hardware IDs to link accounts on a regular basis, otherwise everyone would routinely lose their whole farms. When/if they do, however, you'll get whacked no matter what.

under the new GDPR rules, companies cant use IP addresses as a unique identifier on a user

On 21/03/2018 at 4:37 PM, IceKontroI said:

That's pretty useful, can't believe I've not seen this before. @contemporary maybe it really was hardware linking the accounts together.

 

On 21/03/2018 at 5:19 AM, Adventure_Time said:

https://www.jagex.com/terms/privacy

The important piece from that:

3. What other information is collected and stored?

We use Cookies, collect and store IP-addresses, alphanumeric IDs and other unique identifiers in order to identify specific computers that access the Jagex Products. We identify and store the versions of Java and .NET (if any) on your computer along with your browser and operating system, and details of your device's hardware and software specifications.

For more information about Cookies, the information they collect and how to disable them, please visit our Cookies page.

We generate and store logs indicating usage of the Jagex Products such as activity in our games and public and private chat communications. This includes monitoring play patterns and anti-tamper checks which verify the correct internal operation of our software and are designed to spot abusive or inappropriate activities.

We may track your use of certain features and areas of the Jagex Products to help us improve them.

If our client software held on your computer fails, it sends an automatic error report to our server to help us fix it. This error report only includes information about the internal state of our own client software and which browser/java version it is running on. It does not include data from elsewhere on your system and so does not reveal Personally Identifiable Information to us.

We store 'save game' and 'game settings' information to enable us to provide a better games service in which your activities and achievements are remembered in the game, and we conduct polls to find better ways of serving the needs of our users.

 

I'm going to file a FOI request from jagex, it should be interesting on what info they have on me & might clear up some IP & payment method questions. 

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Posted (edited)
8 hours ago, chachacha said:

under the new GDPR rules, companies cant use IP addresses as a unique identifier on a user

 

I'm going to file a FOI request from jagex, it should be interesting on what info they have on me & might clear up some IP & payment method questions. 

We're speculating about them using more than just IPs to link accounts together. Making a Freedom of Information request is an interesting idea though, let us know how it goes.

If I understand correctly, collecting any identifiers of their EU customers would violate GDPR as well starting next month.

Edited by contemporary

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