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Todd

TRiBot Help Desk

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Today we are unveiling our new TRiBot help desk. This will efficiently help new and old members alike get the help they need. While we have solely relied on community support in the past, we are now moving forward to ticketed support. The help desk gives us many amazing features; easy to find help articles, tickets with statuses, secure and private conversations with our moderators, and lots more! Furthermore it will speed up the time that it takes for our users to get the help they both need and deserve.

Click here to visit it it.

Advantages over the forums:

  • Software designed to help users with common issues
  • Private conversations for more personal support issues
  • Keep our forums clean and less cluttered
  • Easy to use self-service with an organized knowledge base

A couple things to keep in mind:

  • We are currently working on creating more support articles to be released steadily in the next few months
  • We aren't replacing the forums by any means
  • We are still experimenting with the man-power required to respond to all your support questions. Response time may vary over the next few weeks.

Finally, Here's why it's good for our power users that don't have many TRiBot problems:

  • Quickly check on the status of appeals / script submissions / applications
  • Ask about updates on features/suggestions
  • Report bugs and issues more efficiently
  • Find support articles more quickly


We strive to continue being the best botting platform, including customer support which is very lacking in this industry. We hope everyone will benefit from this decision. We have plenty coming soon, including command line integration (CLI) as an easy means to automatically start clients with specified configuration files.

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I actually really like this addition, Should hopefully clean up the forums from people grave digging and questions that are asked time and time again. Good work.

 

Edit: Can we expect to see the Help Desk on the left hand side panel where the rest of the links are to the repository etc or will the users have to browse to this page/bookmark it

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Just now, phoob234 said:

how come tribot is lagging hardcore.. it never lagged at all but now every second it laggs hARD 

should i uninstall the one i have and re download? 

Re-downloading the client rarely solves any problem.

The low FPS could either be caused by a Looking Glass bug (see thread) or another known client bug that affects non-looking glass instances (can be solved by minimizing TRiBot).

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  • Our picks

    • This release will:

      Fix prayers and world hopper API (Thanks @JoeDezzy1 and @erickho123)


      Improve banking API (Thanks @Encoded)


      Adds methods for returning and using Java Lists, rather than arrays


      Slightly randomizes some hardcoded behaviour


      Removes sleeps from waitConditions; the efficiency saving potential is negligible in these use-cases, therefore cleaner code is preferable


      Other back-end improvements





      Note: If you are using LG, please restart both the RS client and TRiBot.
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      • 61 replies
    • This release will:

      Add new internal framework for capturing exceptions


      Fix issue with not selecting the last column in world hopper (Thanks @Todd)


      Add a message about pin usage in Banking#openBank (Thanks @Todd)


      Disable the firewall by default (Thanks @Todd)


      Fix handling of the welcome screen after login (Thanks @Encoded)


      Fix wrong amount bank withdrawal (Thanks @Encoded)


      Fix Screen#isInViewport


      Fix Game#isInViewport (Thanks @Encoded)


      Call onBreakEnd for ListenerManager Breaking Listeners (Thanks @Encoded)


      Fix Prayer#getPrayerPoints NumberFormatException (Thanks @JoeDezzy1)



      Note: If you are using LG, please restart both the RS client and TRiBot.
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      • 28 replies
    • This release will:

      Fix LG for both OSBuddy and RuneLite


      Fix issue where the resizable client isn't able to be made smaller (Thanks @JoeDezzy1)


      Fix detection of the logout game tab when resizable mode and side panels are enabled (Thanks @JoeDezzy1)


      Add initial support for Sentry to allow us to identify and easily debug exceptions happening with all TRiBot users


      Add methods to determine if the bank is actually loaded, and not just the overarching interface (Thanks @wastedbro)



      Upcoming updates:

      Improved CLI support


      Full Sentry support


      Much more
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      • 64 replies
    • This release will:

      Fix NPE in Camera API (Thanks @wastedbro)


      Update deposit box interface ids (Thanks @Encoded)


      Add various bank methods (Thanks @wastedbro)


      Banking#getWithdrawXQuantity


      Banking#getDefaultWithdrawQuantity


      Banking#arePlaceholdersOn




      Fix resizeable minimap bug (Thanks @wastedbro)


      Remove Java 8 requirement


      Please note: TRiBot is not yet fully compatible with Java 10+




      Fix the break handler issues by ensuring the break handler thread never gets paused


      Fix broken settings hooks



      Upcoming updates:

      Improved CLI support


      Much more



      Note: If you are using LG, please restart both the RS client and TRiBot
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      • 68 replies
    • This release will:

      Add support for using custom F key bindings to switch between game tabs (Thanks @erickho123)


      Fix tab opening for "Skills" and "Kourend Tasks" (Thanks @erickho123)



      Note: If you are using LG, please restart both the RS client and TRiBot
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