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Magician

TreeGP Employee Charges Back - They refuse to refund me.

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Back in June I sold some gp to TreeGP and today they charged back. I went into their livechat and asked them what it was about, they admitted to charging back and said it was an ex-employee that did it and they're not at fault. Although obviously they are since he worked and represented them. Anyway, they tell me to dispute it (which is a complete waste of time since pp buyer protection does not cover virtual goods) and if the dispute fails then they'll refund me. However, disputes can take up to 30 days and my PP balance is negative because of TreeGP and I can't access any of my funds because of this (I sold gp just after they charged back without knowing they had). I called PayPal customer service by phone and they said that my dispute will be decline as for reasons stated above. I went back into TreeGP livechat and they still refuse to pay me.

 

Proof of charge back :

RY-LIkQcTUme-qznVHF-GQ.png

 

Video of them admitting to charge back:

 

 

Them ignoring my live chat messages:

8fb850ad202785cf40fb15e2a55d14bc.jpg

 

So after this I call PayPal to see whats up, they pretty much tell me that they're not going to refund me because buyer protection doesn't cover virtual goods. Then like 20 mins later they send me this email:

11e5d3437036c381f695ff651d95baff.png

 

I show this to TreeGP, still unresponsive and looking like they are going to refuse to pay me.

 

gg.

Edited by Magician

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Waiting for the customer to cooperate and show that via screenshare that the dispute was closed in the favor of emile yazbek (my worker who is charging back) Until i see that its closed in the favor of emile, i am not going to pay because he could easily win the case and then get paid twice.

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