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Compensation for Downtime

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Compensation for the downtime over the past few days as well as the downtime earlier this year has been applied to all current VIP(E) members and members whose VIP(E) expired during the downtime earlier this year. The extension was one month.

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14 minutes ago, Sneew said:

Hello sir i had also VIPE when do i get it back?

how? you joined April 17th, this issue was ages ago iirc

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1 minute ago, Todd said:

Hey guys if you still haven't received your compensation please fill out this form. Note: This does NOT include users that are seeking compensation for premium scripts. This is ONLY vip/vipe compensation.

https://docs.google.com/forms/d/e/1FAIpQLSfbdRsOQmk4kQtN6NhX9WOb4p2elfkMYH-CSWWPFmtXx6AEtw/viewform

Hey will you be compensating for premium scripts in the future? 

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Just now, mayhs said:

Hey will you be compensating for premium scripts in the future? 

That's a complicated issue. Sadly, there is no really happy compromise here. We will gladly take the hit to compensate you for our downtime but we can't force our burdens on the scripters. If we extended the subscriptions it would hurt them, many of which rely on tribot to pay for basic things. Looking forward as developers we are securing a way to ensure that this doesn't happen again. That subscriptions are paused and that nobody loses any days during period that the bot is down. This is all coming soon in the future.

We're leaving it up to the scripters to manage whether or not they want to compensate for the time. I think in the right circumstances they will gladly refund you. However, I'm certainly not forcing them to do it. In the end, how they manage customers is up to them.

I wish I had a better answer for you. Our infrastructure at the moment was not built with down times in mind. Which is why compensation even for VIP and VIPE is so complicated. Compensating premium scripts is another level of impossible at the moment. This was the longest down time in the 7 years of TRibot history and we don't plan on it happening ever again.
 

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1 minute ago, Todd said:

That's a complicated issue. Sadly, there is no really happy compromise here. We will gladly take the hit to compensate you for our downtime but we can't force our burdens on the scripters. If we extended the subscriptions it would hurt them, many of which rely on tribot to pay for basic things. Looking forward as developers we are securing a way to ensure that this doesn't happen again. That subscriptions are paused and that nobody loses any days during period that the bot is down. This is all coming soon in the future.

We're leaving it up to the scripters to manage whether or not they want to compensate for the time. I think in the right circumstances they will gladly refund you. However, I'm certainly not forcing them to do it. In the end, how they manage customers is up to them.

I wish I had a better answer for you. Our infrastructure at the moment was not built with down times in mind. Which is why compensation even for VIP and VIPE is so complicated. Compensating premium scripts is another level of impossible at the moment. This was the longest down time in the 7 years of TRibot history and we don't plan on it happening ever again.
 

Okay no problem thanks. 

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Posted (edited)
3 hours ago, Todd said:

That's a complicated issue. Sadly, there is no really happy compromise here. We will gladly take the hit to compensate you for our downtime but we can't force our burdens on the scripters. If we extended the subscriptions it would hurt them, many of which rely on tribot to pay for basic things. Looking forward as developers we are securing a way to ensure that this doesn't happen again. That subscriptions are paused and that nobody loses any days during period that the bot is down. This is all coming soon in the future.

We're leaving it up to the scripters to manage whether or not they want to compensate for the time. I think in the right circumstances they will gladly refund you. However, I'm certainly not forcing them to do it. In the end, how they manage customers is up to them.

I wish I had a better answer for you. Our infrastructure at the moment was not built with down times in mind. Which is why compensation even for VIP and VIPE is so complicated. Compensating premium scripts is another level of impossible at the moment. This was the longest down time in the 7 years of TRibot history and we don't plan on it happening ever again.
 

Im filling out the doc, where can I see payment history for VIP? All i have is my script history. I bought vip the same day as my hunter script so.

@Todd

Edited by roklobster315

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