Jump to content
TRiLeZ

Compensation for Downtime

Recommended Posts

Compensation for the downtime over the past few days as well as the downtime earlier this year has been applied to all current VIP(E) members and members whose VIP(E) expired during the downtime earlier this year. The extension was one month.

  • Like 12

Share this post


Link to post
Share on other sites
1 minute ago, Todd said:

Hey guys if you still haven't received your compensation please fill out this form. Note: This does NOT include users that are seeking compensation for premium scripts. This is ONLY vip/vipe compensation.

https://docs.google.com/forms/d/e/1FAIpQLSfbdRsOQmk4kQtN6NhX9WOb4p2elfkMYH-CSWWPFmtXx6AEtw/viewform

Hey will you be compensating for premium scripts in the future? 

Share this post


Link to post
Share on other sites
Just now, mayhs said:

Hey will you be compensating for premium scripts in the future? 

That's a complicated issue. Sadly, there is no really happy compromise here. We will gladly take the hit to compensate you for our downtime but we can't force our burdens on the scripters. If we extended the subscriptions it would hurt them, many of which rely on tribot to pay for basic things. Looking forward as developers we are securing a way to ensure that this doesn't happen again. That subscriptions are paused and that nobody loses any days during period that the bot is down. This is all coming soon in the future.

We're leaving it up to the scripters to manage whether or not they want to compensate for the time. I think in the right circumstances they will gladly refund you. However, I'm certainly not forcing them to do it. In the end, how they manage customers is up to them.

I wish I had a better answer for you. Our infrastructure at the moment was not built with down times in mind. Which is why compensation even for VIP and VIPE is so complicated. Compensating premium scripts is another level of impossible at the moment. This was the longest down time in the 7 years of TRibot history and we don't plan on it happening ever again.
 

  • Like 4

Share this post


Link to post
Share on other sites
1 minute ago, Todd said:

That's a complicated issue. Sadly, there is no really happy compromise here. We will gladly take the hit to compensate you for our downtime but we can't force our burdens on the scripters. If we extended the subscriptions it would hurt them, many of which rely on tribot to pay for basic things. Looking forward as developers we are securing a way to ensure that this doesn't happen again. That subscriptions are paused and that nobody loses any days during period that the bot is down. This is all coming soon in the future.

We're leaving it up to the scripters to manage whether or not they want to compensate for the time. I think in the right circumstances they will gladly refund you. However, I'm certainly not forcing them to do it. In the end, how they manage customers is up to them.

I wish I had a better answer for you. Our infrastructure at the moment was not built with down times in mind. Which is why compensation even for VIP and VIPE is so complicated. Compensating premium scripts is another level of impossible at the moment. This was the longest down time in the 7 years of TRibot history and we don't plan on it happening ever again.
 

Okay no problem thanks. 

Share this post


Link to post
Share on other sites
3 hours ago, Todd said:

That's a complicated issue. Sadly, there is no really happy compromise here. We will gladly take the hit to compensate you for our downtime but we can't force our burdens on the scripters. If we extended the subscriptions it would hurt them, many of which rely on tribot to pay for basic things. Looking forward as developers we are securing a way to ensure that this doesn't happen again. That subscriptions are paused and that nobody loses any days during period that the bot is down. This is all coming soon in the future.

We're leaving it up to the scripters to manage whether or not they want to compensate for the time. I think in the right circumstances they will gladly refund you. However, I'm certainly not forcing them to do it. In the end, how they manage customers is up to them.

I wish I had a better answer for you. Our infrastructure at the moment was not built with down times in mind. Which is why compensation even for VIP and VIPE is so complicated. Compensating premium scripts is another level of impossible at the moment. This was the longest down time in the 7 years of TRibot history and we don't plan on it happening ever again.
 

Im filling out the doc, where can I see payment history for VIP? All i have is my script history. I bought vip the same day as my hunter script so.

@Todd

Edited by roklobster315

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Our picks

    • This release will:

      Add support for using custom F key bindings to switch between game tabs (Thanks @erickho123)


      Fix tab opening for "Skills" and "Kourend Tasks" (Thanks @erickho123)



      Note: If you are using LG, please restart both the RS client and TRiBot
        • Like
      • 30 replies
    • This release will:

      Fix an issue where breaks would stop firing


      Fix Combat#getWildernessLevel, use dynamic search for text and cache ID for later calls


      Fix an NPE in the Combat API


      Fix Mouse#leaveGame bug where the mouse wouldn't actually leave the game screen
        • Like
      • 21 replies
    • This release will:

      Add LG support for Runelite


      Fix NPCChat issues


      Fix a bug where the camera angle setter would just hold down a key for 5 seconds (the timeout)


      Slightly adjust the rotation via keys to be more accurate


      Add the ability for asynchronous camera movement via keys


      Make Camera rotation via mouse more fluid, with more antiban, and work much better in resizable mode


      Add a "Camera#setCamera" method, allowing the rotation and angle to be set in parallel


      Increase the likelihood of using the mouse for camera movements


      Add support for adjusting the camera to positionable entities (Positionable#adjustCameraTo)



      Upcoming updates:

      Improved CLI support


      Much more



      Note: If you are using LG, please restart both the RS client and TRiBot
        • Thanks
        • Like
      • 59 replies
    • This update will:

      Allow for clicking through the chat box when possible (Thanks @Todd)


      Fix Combat#selectIndex (Thanks @Encoded)


      Ensure worlds stay sorted and added a check to avoid misclicks in the in-game world hopper (Thanks @erickho123)


      Fix out-dated Options API interface indices (Thanks @Todd)



      Upcoming updates:

      Break handler bug fix


      Improved CLI support


      Much more



      Note: If you are using LG, please restart both the RS client and TRiBot
        • Like
      • 12 replies
    • This release will:

      Fix login bot after today's game update (Thanks @JoeDezzy1)


      Fix latest in-game world hopping issues (Thanks @erickho123)


      Compact Settings UI and set location relative to TRiBot (Thanks @JoeDezzy1)


      Fix an older implementation of GrandExchange#getWindowState (Thanks @JoeDezzy1)


      Improve the preformance of NPCChat by only searching in certain interface parents (Thanks @JoeDezzy1)



      Upcoming updates:

      Break handler bug fix


      Improved CLI support


      LG support for RuneLite


      Much more



      Note: If you are using LG, please restart both the RS client and TRiBot
        • Thanks
        • Like
      • 16 replies
  • Recently Browsing   0 members

    No registered users viewing this page.

×