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Todd

Recent Downtime and Updates

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2 hours ago, souptron said:

Wasn't really uproar, just a question... Isn't it fair to ask for what you have paid for?

they've addressed compensation will be handed out to everyone who lost subscription days, understand that it takes a while to do it manually for each individual.

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On 2017-03-24 at 10:35 AM, Dj_Sammy said:

they've addressed compensation will be handed out to everyone who lost subscription days, understand that it takes a while to do it manually for each individual.

so anyone has got thire vip e lost days?

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On 17-3-2017 at 0:48 AM, Todd said:

As you know, we have recently experienced some downtime, first completely then partially. However, TRiBot is now up and running and you should have no problems going forward. Both LG and the normal client should be working without any issues. If you continue to experience an issue with a particular script then please message that script-writer to test it themselves, they can then open a bug report. Additionally, there are a few topics I would like to address that have been brought up to me in the last few weeks.

1. Compensation

We are looking into compensating users for the down-time.  This task involves our developers working full time to distinguish proper compensation. This hasn't been possible with the issues with the client. Our priority has always been client first. This will be addressed within the next week or so assuming there are no additional technical issues.

2. Communication

There have been quite a few threads mocking the communication between the staff and users of TRiBot. In this, we would like to promote a compromise to our users under the following guidelines.

  • Do not expect your voice to be heard in the unofficial TRiBot discord. Under no circumstances are moderators/admins expected to visit or take complaints/issues in this manner. 
  • Please post in the issues forum if you would like us to see the issue.
  • During downtime, we will now be doing daily updates. This update may be a long technical explanation or just a short explanation with an update of the time/date.
  • I will also be starting a new section on updates called 'TRiLeZ Upbeat', which will literally just be direct posts from TRiLeZ that are interesting or informational 

 

This has been the biggest break in the TRiBot updater in the past 7 years. Comparatively if you take our average up time we still decimate other bots. First and forth most we are a community and we don't want to lose anybody. We have some cool stuff planned coming soon for TRiBot and we hope you stick around to see it.

TRiLeZ Upbeat

"This will be addressed within the next week or so assuming there are no additional technical issues"

Got any news about the compensation?

 

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5 hours ago, Asthaparhim said:

"This will be addressed within the next week or so assuming there are no additional technical issues"

Got any news about the compensation?

 

Yes we have decided a plan of action! It will be announced soon! Sorry for all the delays.

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    • Hi everyone,

      I'd like to thank everyone for their patience in this transition period. Since last week, we've worked out the remaining bugs with this integration.

      Some users have still been having issues with connecting their forums account to their Auth0 account. To resolve this, we've imported all forums accounts into Auth0.

      Unfortunately, the accounts which were imported today were using an unsupported password hashing algorithm. Hence, random passwords were set during the import.

      What does this mean for me?

      If you've previously linked your forums account to your Auth0 account, you don't have to do anything. Nothing changes for you.


      If you haven't logged in via our new login yet,

      Try logging in with your forums email address and the last password you used


      If you are unable to login, please use the "Forgot password" tool on the login page:
      Follow the instructions to reset your password
       
        • Like
      • 1 reply
    • Hello everyone,

      Last week we tried to roll out Auth0 Login, but we lost that battle. Now it's time to win the war!

      Important changes

      When logging into the client, you'll now have to enter your Auth0 account credentials instead of your forums credentials

      Note: 2FA is still handled through your forums account (for the time being)



      Changes for existing users

      You'll have to link your Auth0 account to your forums account here: https://tribot.org/forums/settings/login/?service=11


      Auth0 accounts have been created for most existing users. Please use your forums email address and password to login.



      Important notes

      Make sure to verify your email address upon creating a new Auth0 account


      When we mention your Auth0 account, we mean your account used for auth.tribot.org as displayed below
      • 71 replies
    • To better support the upcoming changes (TRiBot X, new repository), we're switching our login handler to Auth0. Instead of logging in with the standard form, you'll now be required to login through our Auth0 application.

      All existing accounts which have been used within approximately the past year have been imported into Auth0 using the same email and password combination which has been stored on the forums.

      What does this mean for users?

      Your account credentials are now even more securely stored


      You'll be able to login via Facebook, Google, and others in the future


      Is there anything users have to do differently now?

      Existing users: You'll have to login with the standard login, open your Account Settings, then link your Auth0 account


      New users: You'll be redirected to our Auth0 app (auth.tribot.org) where you'll be able to create an account


      Why was this change made?

      The new apps we are creating (such as the new repository) aren't able to use the forums to handle user logins


      To centralize all user accounts in one area


      To ensure that the client login doesn't go down when the forums are having problems


      To speed up our development


      Other considerations

      There's no documentation or official support for using Invision Community combined with Auth0, so there are still a few kinks we're working out


      We're in the works of creating an account management panel specifically for Auth0 accounts (ETA August)


      It's not possible to change email addresses for the time being (this will be resolved this August)


      Changing passwords is a weird process for the time being. To change your password, you'll have to use the "Don't remember your password" tool on the Auth0 login page
        • Like
      • 11 replies
    • Over the past month, we've been working hard on TRiBot's new repository - a much needed update. This change has been deemed necessary for TRiBot X, and will allow us to really speed up development of all aspects of TRiBot.

      Today we are going to share what we've been working on!


      Now you must be wondering what kind of features the new repository will have.... well, you'll have to be patient for a little while longer. We're still figuring out various technical aspects so we can't provide answers to all possible questions. We're also focusing on development rather than writing about it so that everyone can get access to our latest developments at lightning speed. I will however answer a few users' questions.

      We're planning on a release of this early to mid August, giving users some goodies before TRiBot X's release.

      Thank you all for being patient. I hope everyone is excited as much as I am!
        • Like
      • 17 replies
    • Over the past few months, I’ve been working diligently on a new project - TRiBot X. Everything has been written from the ground up, with all of the best practices of software engineering. Every aspect of TRiBot has been re-imagined to support three main goals: flexibility, useability, and reliability.
        • Like
      • 50 replies
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