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Todd

Recent Downtime and Updates

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2 hours ago, souptron said:

Wasn't really uproar, just a question... Isn't it fair to ask for what you have paid for?

they've addressed compensation will be handed out to everyone who lost subscription days, understand that it takes a while to do it manually for each individual.

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On 2017-03-24 at 10:35 AM, Dj_Sammy said:

they've addressed compensation will be handed out to everyone who lost subscription days, understand that it takes a while to do it manually for each individual.

so anyone has got thire vip e lost days?

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On 17-3-2017 at 0:48 AM, Todd said:

As you know, we have recently experienced some downtime, first completely then partially. However, TRiBot is now up and running and you should have no problems going forward. Both LG and the normal client should be working without any issues. If you continue to experience an issue with a particular script then please message that script-writer to test it themselves, they can then open a bug report. Additionally, there are a few topics I would like to address that have been brought up to me in the last few weeks.

1. Compensation

We are looking into compensating users for the down-time.  This task involves our developers working full time to distinguish proper compensation. This hasn't been possible with the issues with the client. Our priority has always been client first. This will be addressed within the next week or so assuming there are no additional technical issues.

2. Communication

There have been quite a few threads mocking the communication between the staff and users of TRiBot. In this, we would like to promote a compromise to our users under the following guidelines.

  • Do not expect your voice to be heard in the unofficial TRiBot discord. Under no circumstances are moderators/admins expected to visit or take complaints/issues in this manner. 
  • Please post in the issues forum if you would like us to see the issue.
  • During downtime, we will now be doing daily updates. This update may be a long technical explanation or just a short explanation with an update of the time/date.
  • I will also be starting a new section on updates called 'TRiLeZ Upbeat', which will literally just be direct posts from TRiLeZ that are interesting or informational 

 

This has been the biggest break in the TRiBot updater in the past 7 years. Comparatively if you take our average up time we still decimate other bots. First and forth most we are a community and we don't want to lose anybody. We have some cool stuff planned coming soon for TRiBot and we hope you stick around to see it.

TRiLeZ Upbeat

"This will be addressed within the next week or so assuming there are no additional technical issues"

Got any news about the compensation?

 

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5 hours ago, Asthaparhim said:

"This will be addressed within the next week or so assuming there are no additional technical issues"

Got any news about the compensation?

 

Yes we have decided a plan of action! It will be announced soon! Sorry for all the delays.

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