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dudeyd

been ripped off. not happy whatsoever

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so i just purchased 5 credits ($5) so i could try out the VIP trial. Once the 5 credits came into my account and it clearly showed i had them, i then went on to click purchase on the VIP trial. It then said i had insufficient funds even though i had 5 credits. So, i refreshed the page a few times and kept trying to purchase it. I was met with the same error message everytime.

I then went on to see my account only had 1 credit and 4 credits had disappeared? Where did my 4 other credits go? im really annoyed at this as i needed the VIP access and wanted to try it out. Plus im now $5 down for no reason which is a considerable amount of money for me. Ive emailed the support but got no repl. really not happy. what should i do

 

UPDATE:

just tried it on google chrome with the remaining 1 credit and its worked. However i am still missing the other $4 worth of credits which needs sorting.

Edited by dudeyd

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As stated above, it is recommended that you use Google Chrome in the future for all purchases.

can my issue get sorted out then please? can i get the 4 credits put onto my account or be given some sort of compensation/solution? it does not state what browser is compatible and there is no warning anywhere not to use internet explorer.

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