I have had this issue before so it isn't just you.
As for a solution for it i'm not exactly sure I hope someone else can shed some light on this for you. In my personal cases it only happens sometimes.
* Staff should take a look at the PM's between me and Slixx it will provide context to how far we've gotten in our personal conversation. TRiBot was our only source of communication.
Also use this format for the dispute: